DeliveryAll support services will be delivered exclusively through the Bala ji Help Desk. Troubleshooting requests submitted through any other communication channel will not be addressed.Customers OnlySupport services provided by the bala ji  support team will only be provided account holders (the customer) that have purchase receipts for the supported products that the support request is for. A developer or designer hired by a  account holder. To make support requests, they must, at least in a temporary capacity, use a verified customer account login to make support requests.UseThe support services provided by the Help Desk support team are not intended for use as a replacement for business critical operational support staff. The customer agrees that support services will not be used when failure of the support services to attain a desired result could lead to significant loss of business.Hours of OperationTroubleshooting support services are provided during business days (Monday through Friday) from the hours of 9 AM to 5 PM Eastern time (GMT-5 Standard, GMT-4 Daylight Savings). Support hours of operation exclude all United States Federal Holidays as well as the following days:Good Friday (the Friday before Easter)The day after ThanksgivingChristmas EveThe day after Christmas (2nd day of Christmas)New Years EveThese exclusions are subject to change. Changes to the hours of operation will be amended as a notice here at least 30 days before the new exclusion rules will go into effect.Response TimesResponse times are limited to the hours of operation. There is no guarantee of a specific response timeframe. Responses are provided on a first come, first serve basis. Adding posts to a ticket before the initial request is answered by an authorized support agent will add further delays by moving the ticket to the end of the line.Supported ProductsIngenesis Limited (Ingenesis) will provide support on the official, unmodified, public current release of the software developed by Ingenesis and distributed on the Bala ji Store: